Estimated shipping times:
USA: 5-20 business days
Canada: 5-22 business days
International: 7-25 business days
Your order will be processed within 48-72 hours after ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
It should be known that we cannot and will not be at liability if your package was to be seized or confiscated by your local customs authorities.
Some shipments to the USA and UK all be delayed due to high risk of seizures from their respective customs authorities. Therefore these packages will be shipped via EMS and not DHL.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was incorrect, get in touch with us at firstname.lastname@example.org noting your order number. We'll see what can be done.